Showing posts with label What is ITIL. Show all posts
Showing posts with label What is ITIL. Show all posts

Thursday, 19 April 2012

What is ITIL?


ITIL, which stands for Information Technology Infrastructure Library, is a set of comprehensive documentation of best practices for IT Service Management.

ITIL describes procedures, tasks and checklists that are company-neutral and are used by businesses to establish a minimum level of competency. It allows an organisation to have a standard with which it can plan, implement, and measure. It is used to measure improvement, and to see how compliant a business is with the best practices.

For a list of all the courses offered for ITIL, visit: http://www.firebrandtraining.co.uk/courses/itil