Monday, 11 February 2013

What is ITIL?


ITIL FrameworkITIL is a globally recognized certification that provides you and your company with a framework of best practices to achieve quality service and avoid issues that can and often occur in IT systems.

TIL is the most widely adopted approach for IT Service Management in the world.  It helps in identifying, planning, delivering and supporting IT services to the business.

Adopting ITIL can offer you a huge range of benefits which include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party service.

It’s used by thousands of organisations around the world, including NASA, the NHS, HSBC and even Disney.

Below is a great video that gives a simple explanation of ITIL and why it is an important cert to have. It also explains the five key service cycles in ITIL.

To find out more about ITIL and how it can benefit you and your business, click here:

About the Author:
Sarah writes for Firebrand Training on a number of IT related topics. This includes exams, IT training, IT certification trends, project management, certification, careers advice and the IT industry itself. Sarah has 11 years of experience in the IT industry.