Thursday, 19 April 2012

What is ITIL?


ITIL, which stands for Information Technology Infrastructure Library, is a set of comprehensive documentation of best practices for IT Service Management.

ITIL describes procedures, tasks and checklists that are company-neutral and are used by businesses to establish a minimum level of competency. It allows an organisation to have a standard with which it can plan, implement, and measure. It is used to measure improvement, and to see how compliant a business is with the best practices.

For a list of all the courses offered for ITIL, visit: http://www.firebrandtraining.co.uk/courses/itil